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Frequently Asked Questions

What is a theme for WordPress?

It is a template file that works together to produce a graphical interface (Site front end). A theme fine-tunes the way the website is shown, without changing the fundamental codes.

What is a child theme and how to use it?

A child theme acquires styles, usefulness, features, and functionalities from its parent theme. A child theme is an effective way to make modifications in the styles/ features of the parent theme without adjusting the code of parent theme. Along these lines, you can simply update the main WordPress theme with no stresses in regards to your customization and changes.

Do you provide support for queries?

Yes, we provide support for all our themes via email: [email protected] and via our support forum. You will get free installation of all our WordPress themes along with the demo content on your WordPress and hosting.

Can I purchase more than one theme? Do you give any discount?

Yes, you can definitely go for purchasing more than 1 theme. You need to contact us through the Contact Us section to know the discounts.

Will I be charged again or buying a theme is a 1-time charge?

No, you won't need to pay again, buying a theme is a 1-time charge.

What about the copyright of images and PSD files used in the theme?

The images used in our themes are downloaded free from,, and The images on these sites are licensed under Creative Commons CC0. Hence, you can freely use the images for personal as well as commercial use. No attribution is required. While writing codes for the themes, the WordPress coding standards were completely taken care of. (

What is your License Policy?

Our WordPress themes are licensed completely under the GNU General public license ( The themes are 100% GPL compatible. The GPL license allows you to use our themes for private and commercial purposes on different domains.

What happens if I’m not happy with your themes, will I get the refund?

We are confident that this won’t be the case, but in the rare event that you are not satisfied with one of our products, you can contact us to resolve your issues. We don't have any refund policy as there is no way to return a digital product. But we are always here to resolve your issues.

When do I get the theme after successful purchase?

Once the payment is successfully done, you’ll immediately receive an order confirmation email with theme download link. If you use a credit card or PayPal balance to make payment, you’ll immediately receive the email. If you opt cheque, it takes three days for the cheque to clear, therefore you receive the email as well after three days.

Do you give developer purchase option as well?

The themes we offer well suits the users and also the developers. We’re giving single pricing option.

How long do you provide support?

We provide theme support for one year from the purchase date of a theme.

Do you provide documentation of your themes?

Do you provide documentation of your themes?

What level of customer support do you offer?

Support is provided via [email protected] or via our support forums. Generally, it takes 6 to 8 hours to answer the customer’s questions. All of your questions related to our themes are answered by our support. We welcome theme related questions from your side and try to resolve your issues at the earliest. For queries beyond the codes of our WordPress themes which may include plugins and detailed theme customization, support is not guaranteed.

Does the theme include demo content?

You will automatically get the demo content for the homepage section. But if you want all of the demo content (like all the pages, post type content) then you will need to contact us via [email protected]. We will send you the file which will be installed by navigating to the Tools > Import section of your WordPress dashboard.

How often do you release new themes and updates for existing themes?

We don’t have a fixed schedule for releasing latest and new themes. As we believe in quality over quantity, and improving our existing themes is just as important to us as releasing new themes.

I have a suggestion for new features which you can add to one of your themes. How can I tell you about it?

We welcome thoughts and advice from our clients on how we can enhance our items to better suit their necessities. If you don't mind, reach us with any improvement you wish to see in our themes.

How do I update my theme to the latest version?

When there is a new version of the theme is released, you can download it from your Themeshopy account order section by simply redownloading it. To update the theme, we suggest that you should use FTP or Cpanel to access and replace the theme. You can check the changelog.txt file to make sure theme is exactly updated or not. Once you upload the new updated theme all your configuration will be lost. Make sure to take backup of all the changes you made, as we will not be responsible for any data you have lost. One more thing that is more important is, if you have done some customization in parent theme then this data will also get lost once you update the theme. So we strongly suggest, not to make any kind of customization in the parent theme. If you want something that is new and not present in the parent theme then you can use the child theme.

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