I WANT FULL REFUND ASAP

This topic has 21 replies, 9 voices, and was last updated 1 month, 3 weeks ago by developer.

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February 23, 2023 at 10:46 am #13524

RP
Participant

Its 2 hours since I bough the theme and still not getting any support. Key not working. Didn’t get any how to docs. Such a waste of time……

February 24, 2023 at 10:30 am #13527

developer
Keymaster

Hi,

Thanks for contacting us and sorry for the inconvenience caused to you.

We have replied to your query through our support ticket system, please check.

Thank You

March 9, 2023 at 9:19 am #13575

MK
Participant

Is there any support on this site? I opened a ticket [Ticket #12737] a week ago and got no response neither the payed theme.
Furthermore I see no option to open a new topic in this “support forum”.
I feel ripped off.

March 9, 2023 at 10:16 am #13576

developer
Keymaster

Hi,

Thanks for contacting us and sorry for the inconvenience caused to you.

We have replied to your query on our support ticket system, please check.

Thank You

March 17, 2023 at 3:14 am #13624

Ronald Chacon
Participant

I feel totally ripped off.
The license key does not work, I did not receive any email for the purchase, I cannot work on the issue, there is no support response. It’s the worst buy.

March 17, 2023 at 11:52 am #13627

developer
Keymaster

Hi,

Thanks for contacting us and sorry for the inconvenience caused to you.

We have sent the license key through our ticket system, please check.

Thank You

July 18, 2023 at 4:32 am #14018

Jose Hichez
Participant

Hola, buenas! Acabo de comprar el Pack, y cuando intento poner la Llave para Activar la licencia no me Funciona. Podria brindarme asistencia?

July 18, 2023 at 10:28 am #14020

developer
Keymaster

Hi,

We have replied on your email, please check.

September 5, 2023 at 9:37 pm #14162

Christopher Barraza
Participant

I submitted initial payment through stripe which failed – then I submitted payment through paypal. Your website gave me an error message and I didn’t receive any e-mails or confirmations, yet you still charged my paypal account

September 6, 2023 at 10:19 am #14165

developer
Keymaster

Hi,

Your Order is completed.

Please create a backup of your website if you have any available data before activating our premium theme.

February 1, 2024 at 2:39 am #14895

Sirish P
Participant

“Incompatible Archive.” _ this is what i have got and i have raised a service ticket. Please refund as this is o working and not sure where teh ticket it and not sure where to track the ticket number and account link where it asked to create a password

February 1, 2024 at 10:02 am #14899

developer
Keymaster

Hi,

We have replied on your email, please do check.

March 2, 2024 at 10:07 am #15175

Valeriu Barbu
Participant

stesso problema, nessuna risposta di assistenza, licenza inattiva, niente mail per acquisto, il tema non si può configurare ottimamente
penso di richiedere i soldi indietro e di fare recensioni molto negativi in molti posti online finche questa azienda capisce cosa vuol dire rispetto
ora mi sento truffato

March 4, 2024 at 9:58 am #15182

developer
Keymaster

Hi,

WordPress occasionally displays an incompatible archive error when a theme is being uploaded. All you need to do is extract the zip file, then open the folder obtained and then recompress it and upload the new compressed file.

Please take backup of your site if any data is available before proceeding further.

March 5, 2024 at 7:33 pm #15201

Valeriu Barbu
Participant

I deleted the theme and reinstalled it, same problem, invalid license
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