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Its 2 hours since I bough the theme and still not getting any support. Key not working. Didn’t get any how to docs. Such a waste of time……
Hi,
Thanks for contacting us and sorry for the inconvenience caused to you.
We have replied to your query through our support ticket system, please check.
Thank You
Is there any support on this site? I opened a ticket [Ticket #12737] a week ago and got no response neither the payed theme.
Furthermore I see no option to open a new topic in this “support forum”.
I feel ripped off.
Hi,
Thanks for contacting us and sorry for the inconvenience caused to you.
We have replied to your query on our support ticket system, please check.
Thank You
I feel totally ripped off.
The license key does not work, I did not receive any email for the purchase, I cannot work on the issue, there is no support response. It’s the worst buy.
Hi,
Thanks for contacting us and sorry for the inconvenience caused to you.
We have sent the license key through our ticket system, please check.
Thank You
Hola, buenas! Acabo de comprar el Pack, y cuando intento poner la Llave para Activar la licencia no me Funciona. Podria brindarme asistencia?
Hi,
We have replied on your email, please check.
I submitted initial payment through stripe which failed – then I submitted payment through paypal. Your website gave me an error message and I didn’t receive any e-mails or confirmations, yet you still charged my paypal account
Hi,
Your Order is completed.
Please create a backup of your website if you have any available data before activating our premium theme.
“Incompatible Archive.” _ this is what i have got and i have raised a service ticket. Please refund as this is o working and not sure where teh ticket it and not sure where to track the ticket number and account link where it asked to create a password
Hi,
We have replied on your email, please do check.
stesso problema, nessuna risposta di assistenza, licenza inattiva, niente mail per acquisto, il tema non si può configurare ottimamente
penso di richiedere i soldi indietro e di fare recensioni molto negativi in molti posti online finche questa azienda capisce cosa vuol dire rispetto
ora mi sento truffato
Hi,
WordPress occasionally displays an incompatible archive error when a theme is being uploaded. All you need to do is extract the zip file, then open the folder obtained and then recompress it and upload the new compressed file.
Please take backup of your site if any data is available before proceeding further.
I deleted the theme and reinstalled it, same problem, invalid license
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