June 28, 2018 at 6:38 am #1253June 29, 2018 at 1:02 am #1259June 29, 2018 at 3:33 pm #1261
I got it too and it is anything but “perfect.” I liked the lite version but the “Pro” version is totally different: I wanted to crop my logo with the WordPress image editor only to discover that you can only crop it so much in the pro version, in the lite version you can crop the image as much as you need to.. instead of the navy background colour in the lite version, it has a very ugly salmon colour in the header. You can’t change it in the settings at all. You can’t change the font colours and the image slider doesn’t even appear when it’s enabled.. need I go on?
Overall, I’m very disappointed in this theme and the “support” I have received didn’t even read my entire message. I outlined all of the issues I was having and they replied back asking for my site url and asked about only about ONE of the issues I was having with their theme.. I regret spending money here at this point.
Hopefully, I will get PROPER support and I will retract this message. If not, I will post it everywhere that themeshopy advertises.June 30, 2018 at 6:24 am #1267
Sorry for the inconvenienced caused to you.
We don’t have 24 hours support. We will address your issues in the stipulated time of 6-8 hours, rest assured all your queries will be resolved at the earliest with Sunday being an exception. https://www.themeshopy.com/terms-and-conditions/. That is why you got a response in that span of time.
It would be better for us to check the issue with the help of screenshot or the site URL. And yes premium version is completely different than the lite version. We have asked for the URL first so that we can assist you in a single mail that will save our time as well as yours.
We have specified only single issue while asking about the site URL it doesn’t mean we never provide the assistance about rest of the point.
So specify your site URL so that we can check the issue and assist you accordingly.
ThanksJuly 3, 2018 at 3:54 am #1282
I am really disappointed with this theme. It doesn’t look anything like the page it shows when you buy it. Tonight, I received this message when I tried to add the required plug=in.
Download failed. A valid URL was not provided.
I hope they fix this for me quickly.July 3, 2018 at 5:17 am #1283
You can download the plugins from your confirmation mail or from your registered account at the Themeshopy.
After downloading the plugin go to the plugins -> Add New -> Upload and upload the zip file it will work.
ThanksJuly 29, 2018 at 12:39 pm #1444
I have a problem :
I try to setup homepage template. So i have created a new page (“home”) but when i want to change the page attributes : i don’t have “home page” like in your exemple but (full width)?
August 3, 2018 at 5:16 am #1469
- This reply was modified 1 month, 3 weeks ago by maudmalvina.michel.
As per your query, could you please provide us your site URL.
So we can review and give you some solution.
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