- This topic has 27 replies, 2 voices, and was last updated 3 weeks, 2 days ago by
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It’s been over 8 hours already. Please respond urgently. We can discuss the matter of compensation later.
I’m about to go to sleep now, but please send the valid TS license key to the email address I used for the purchase.
Due to your negligence, my website update plan has been severely disrupted, resulting in significant losses for me. If I wake up and still have not received a valid license key, I will have no choice but to seriously consider filing a fraud complaint with the Tokyo Metropolitan Police Department.
Good morning. There is still no response. I can only say that you are joking around at this point. Even if it’s not a scam, you are not qualified to sell paid services. Despite the fact that the TERMS AND CONDITIONS state, “We will address your grievances in the stipulated time of 6-8 hours,” not only has it been 8 hours, but 16 hours have already passed. I am also a bit of a business owner myself, but it is unthinkable to leave customer responses unattended for such a long time. This is too terrible. For the time being, assuming that I have been scammed, I will contact the credit card company and file a dispute over the payment. After that, I will file a damage report with the Metropolitan Police Department and request an international wanted list for the site operator.
I have paid for the purchase of your theme to utilize it. However, you failed to issue a valid license key, which is necessary for me to use the purchased theme. Moreover, you did not adhere to the support response time stated in the terms and conditions. Due to these circumstances, I have been left with no choice but to opt for using an alternative theme. As these issues are entirely your responsibility, I demand that you voluntarily refund the purchase amount.
I am a small bookseller who makes a living by selling dozens of books every day. However, due to your negligence and breach of contract, the reopening of my website has been delayed, resulting in losses amounting to hundreds of dollars per day. If you fail to address this issue, I will have no choice but to file criminal charges against you and request an international arrest warrant. This is not a game.
Hi,
Sorry for all of the trouble.
We have send the valid license key to your email as we can’t send here as it is a public forum.
Also, there is time difference so which resulted in delay response.
Hi,
We deeply regret the inconvenience caused to you. We already provided you a resolution on your registered email. Please check the mail and coordinate with our support team.
It appears that you have sent me an activation key, but I have already purchased a premium theme from another website and removed your theme.
The issue of not being able to use the theme purchased from your site due to the issuance of an invalid license key is entirely your responsibility.
Therefore, I kindly request a full refund. If the refund is not processed, I believe I will have to file a payment dispute with my credit card company. However, it seems that it would be simpler for you to handle the refund process on your end.I want to reiterate that I was unable to use the theme I purchased from you. This is because you did not issue a valid license key, which is your fault. Therefore, I request a refund.
If a refund is not issued, I will not only dispute the payment with the credit card company but also consider filing a criminal complaint for fraud and pursuing an international arrest warrant. This is because you sold me a product with an invalid license key, making it unusable, and thereby defrauding me of money and time, causing significant damage.
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