Ok, we will discuss with management and reply to you.

Hi,

We deeply regret the inconvenience caused to you. We already provided you a resolution on your registered email. Please check the mail and coordinate with our support team.

We have replied to your email from our support email.

Hi,

We have replied on your email, please do check

Hi,

We have again replied on your email, please do check.

Hi,

WordPress occasionally displays an incompatible archive error when a theme is being uploaded. All you need to do is extract the zip file, then open the folder obtained and then recompress it and upload the new compressed file.

Please take backup of your site if any data is available before proceeding further.

Hi,

Sorry for all of the trouble we caused you.

We have replied on your email regarding the issue.